INFORMATION QUESTIONS
FREQUENTLY ASKED QUESTIONS
How do I place an order?
- Browse products, add to cart, and proceed to checkout.
- Provide your shipping details, select a payment method, and confirm your order.
- ou will receive an email confirmation with your order details.
How can I track my order?
Once your order is shipped, we’ll send a tracking number via email/SMS. You can track your package directly with the courier service.
Can I return or exchange a product?
- Physical products: Return or exchange within 7 days if unused and in original condition.
- Digital products: Generally non-refundable, except for technical issues.
- Check our Return & Refund Policy page for full details.
Do you ship internationally?
Yes! We ship worldwide. Shipping costs and delivery times vary depending on the country.
Is my personal information safe?
- Absolutely. Your privacy and data security are our top priority.
- See our Privacy Policy page for more details.
I received a damaged or wrong item. What should I do?
- Contact us immediately at support@dgket.com or +88018111-37336 with your order ID and photos of the product.
- We will arrange a replacement or refund as per our Return & Refund Policy.
Can I cancel my order?
- Orders can be cancelled within 24 hours of placement if they haven’t been shipped yet.
- Contact our support team as soon as possible to request cancellation.